Frequently Asked Questions About Our Terms
Your account remains active and your balance is safe. We don't close inactive accounts or charge dormancy fees. You can return anytime and withdraw your funds. If you want to close the account permanently, contact support and we'll process it within five working days.
Yes. Go to Account Settings > Payment & Verification and add a new DANA, OVO, GoPay, QRIS or bank account. You can withdraw to any registered method. Changes take effect immediately. Remove old methods anytime from the same menu.
Most withdrawals via DANA, OVO, GoPay and QRIS clear within 30 minutes. Bank transfers may take 1–3 hours depending on your bank. If a withdrawal hasn't arrived within four hours, contact live chat with your transaction ID. We'll investigate and escalate to the payment provider if needed.
Daily limits depend on your account verification level and payment method. Standard verified accounts can deposit up to 50 million Rupiah per day and withdraw the same. Higher limits are available after additional verification. Check your account limits in Settings > Payment & Verification.
Yes. If you believe a payout was incorrect or a game malfunctioned, contact support within 48 hours with your game ID or table number. We'll review the session log and payment system record. Most disputes are resolved within 24–48 hours. We'll credit your account if the error is confirmed.
We share account and payment data with licensed payment providers and banks only to process your deposits and withdrawals. We do not sell or rent your data to marketers. Tax authorities and law enforcement may request data where local law permits. Read our privacy addendum for the full list.
Email support with your account username and a request to close. We'll process the closure within five working days, send any remaining balance to your registered payment method, and delete your account data after the seven-year retention period ends. No re-opening is possible after closure.
