Reference

Legal Terms Shaped Around Your Account

We built our legal framework to be transparent with you. When you open an account with oddspedia, you're agreeing to clear terms about how we handle your data…

Clear account verification stepsYour data stays protectedWithdrawal verification processLocal payment security
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oddspedia Legal Terms Shaped Around Your Account
REACH OUR TEAM

Contact Us About Legal & Account Matters

Team online

Live Chat

Open the chat widget in the lobby, available 07:00–23:00 Jakarta time daily. Ask about account rules, withdrawal holds, identity verification or data requests.

Email Support

Send queries to [email protected]. Include your account email and a clear description of your legal or account concern. We respond within 24 hours.

Phone Support

Call our Indonesia support line at +62 21 XXXX XXXX, Monday–Friday 09:00–17:00 Jakarta time. Ask about compliance, account verification or privacy matters.

HOW WE PROTECT YOU

Data Security, Cookies & Your Account Rights

Identity Verification

Before you withdraw, we verify your legal name, phone number and payment account match your registration.

Payment Data Encryption

DANA, OVO, GoPay and QRIS details are encrypted end-to-end. We never store full card numbers; payment processors handle the secure…

Cookie & Tracking Use

We use cookies to keep you logged in, remember your preferences and track site usage for security.

Data Retention

Account data is kept as long as your account is active.

Your Data Rights

You can request a full export of your personal data, correct any information, or delete your account by emailing [email protected].

Security Incident Response

If your account shows unauthorized activity, contact live chat or support immediately.

Frequently Asked About Legal & Accounts

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email within two minutes. Click it, create a new password and log back in. If you don't see the email, check your spam folder or contact live chat.

Yes. Before any withdrawal, we ask for your legal name, phone number and a bank account that matches your registration. This is a standard anti-fraud check where local law permits. It protects your account and ensures payouts go to the right person.

We retain your account data for five years after closure to comply with anti-money-laundering requirements where local law mandates it. Transaction history stays on file for audit purposes. You can request deletion after that period.

Yes. Email [email protected] with your account email and request a data export. We'll compile your personal information, transaction history and account settings into a file and send it within 30 days.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear in under five minutes once verified. If your funds don't arrive, contact live chat with your withdrawal request ID. We'll check the payment processor's status and assist within two hours.

Yes. Payment details are encrypted and never stored on our servers in plain text. Payment processors handle the secure transaction. You can remove stored payment methods from your account settings anytime.

No. Your account is tied to your email and phone number. Even with a correct password, login attempts from new devices trigger a verification email. If you suspect unauthorized access, change your password immediately and contact support.

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